الدعم الفني
TouchWo provides comprehensive technical support and after-sales services for our industrial touch PCs, monitors, and kiosks. Our goal is to keep your systems running reliably and to minimize downtime for your projects.
Our Service Promises
Quality Assurance: All products are strictly inspected and securely packaged before shipment to ensure they arrive in perfect condition.
Direct Factory Supply: We manufacture in-house, enabling competitive pricing, استجابة سريعة, and reliable spare-part availability.
Fast Response: For technical inquiries and service requests, we typically respond within 24 business hours.
Global Support: We offer remote diagnostics, spare part dispatch, and coordinated on-site service when needed.
Warranty Terms
Free Replacement within 2 شهور
If a quality issue caused by non-artificial factors occurs within two months after receiving the goods, TouchWo will provide a new device or replacement parts free of charge, including free shipping.
Free Maintenance within Warranty Period
For quality problems caused by non-artificial factors within the warranty period, TouchWo provides free repair or replacement service.
Repair methods include online guidance, استكشاف الأخطاء وإصلاحها عن بعد, or dispatching replacement parts.
Shipping costs are borne by the buyer.
Shipping Damage
If the product is damaged during transportation, TouchWo will provide a new machine or corresponding components for replacement.
The buyer should take photos, retain the damaged goods, and assist in providing documentation to claim compensation from the forwarder.
Customized Products
Once the drawings and specifications are confirmed and the goods are shipped, customized products cannot be returned or exchanged.
اتصل بنا
بريد إلكتروني: sales@touchwoipc.com
هاتف / WhatsApp: +86 183 4405 4369